Hi,
Up until recently I viewed my job role chiefly as seeing patients.
Acuity and volume were the main metrics I measured my performance against.
On a recent night shift, whilst managing my own patient load, I noticed myself becoming increasingly agitated by what I perceived as interruptions to my supposed primary job of delivering patient care.
Junior colleagues asking for advice, relatives asking for updates, printers misbehaving.
‘Why am I feeling so agitated?’ I thought.
I saw all these tasks as interruptions and obstacles to my actual role; to deliver patient care.
But it struck me, these moments will never go away; they are inescapably baked-in to the job.
The job then, isn’t seeing patients per se; it’s solving problems.
The junior colleague asking for help; the relative asking for an update; the broken printer; the colleague that’s upset with how someone spoke to them. I can’t run away from any of these, they’re all baked into the job.
Working in the sandbox of an emergency department means accepting every problem that materializes within its walls.
If I view my job as just seeing patients, every one of these problems will be interpreted as an irritating obstacle in the way of my ‘actual’ job.
Sick patients will always be the priority problem to trump all others.
But equally, the broken printer won’t fix itself.
One solution to a problem might be punting it on to someone better qualified (I tried turning the printer off and on again). It might be asking someone for advice.
Moving one level of analysis above ‘seeing patients’ lands me on ‘solving problems’. This encompasses the demands of the job, and reduces resentment when so-called distractions confront me with predictable frequency.
It’s worth re-considering what level of analysis works best for your current role. |