Hi,
An attractive aspect of emergency medicine is treating a patient for a discreet episode.
Once a patient is discharged or admitted, it’s onto the next one - no need for repeat visits, phone calls or outpatient clinics.
But the benefit of no continuity is also a major drawback.
How do I know if I’ve actually done a good job?
The only way to close the loop is to follow up the journey of individual patients.
Otherwise, being wrong feels the same as being right.
This is a major blindspot.
Obstacles can hinder this; the IT systems we work with, keeping patient details securely, remembering to follow up, and ego.
It’s less friction, and less of a threat to the ego to just treat and forget.
But the major benefit of following up are the free lessons; instances where there is minimal harm to patients but high yield learning to integrate.
Seeing patient journeys deviate from expected trajectories, errors picked up by inpatient teams, returns to the department, or other unexpected outcomes allow us as practitioners to refine and adjust the mental maps of our practice.
Otherwise I’m just sketching out a map without checking it actually matches the real terrain - walking blind until I eventually end up lost and in serious trouble.
When this happens, I run the risk of very costly learning.
Taking the effort to follow up provides the free lessons that, hopefully, reduce costly lessons; those where the patient really suffers harm.
Without chasing feedback, being wrong feels the same as being right. |